1. Introduction
Welcome to katoucha.ca (referred to as “we”, “our”, or “Katoucha”).
We take the protection of your privacy and personal information very seriously when you visit our website or use our services.
This Privacy Policy (the “Policy”) explains how we collect, use, and protect your personal information when you browse our website.
2. Collection of Personal Information
2.1 Information You Provide Voluntarily
We collect personal information that you choose to provide to us, including:
- First and last name
- Mailing address
- Postal code
- Email address
- Phone number
2.2 Cookies and Analytics Tools
We use cookies to personalize your experience and improve navigation on our website. These files allow us, for example, to recognize your device during future visits and prevent you from re-entering your information.
We also use tools such as Google Analytics to analyze website usage, understand browsing trends, and continuously enhance your experience. These tools may also collect information about your use of other websites or applications.
When you visit our site, we may record your IP address for security, traffic analysis, and site improvement. This information can also help determine your approximate location.
3. Use of Personal Information
We use the information collected to:
- Respond to your questions or contact requests
- Manage and process your orders
- Improve our products, services, and your online experience
- Inform you of updates, special offers, or new products (with your consent)
- Comply with our legal obligations
4. Sharing of Personal Information
Katoucha does not sell or rent your personal information.
However, we may share your information with:
- Trusted partners who process payments and deliveries
- Technical service providers (hosting, security, website maintenance)
These third parties have access only to the information necessary to perform their services and are required to maintain the confidentiality of your data.
5. Data Retention
Your personal information is retained only for as long as needed to fulfill the purposes outlined above or as required by applicable law.
6. Links to Other Websites
Our website may contain links to other websites.
Please note that this Policy applies only to katoucha.ca.
We encourage you to review the privacy policies of third party sites before providing them with your information.
7. User Consent
By browsing our website, you agree to the collection and use of your information as described in this Privacy Policy.
8. Unsubscribing from Communications
If you no longer wish to receive our newsletters or promotional communications, you can unsubscribe at any time by following the instructions in our emails or by contacting us at:
[email protected]
9. Questions and Contact
For any questions or requests regarding this Privacy Policy, you can contact us at:
[email protected]
www.katoucha.ca
10. Data Protection Officer
At Katoucha, protecting your personal data is essential.
For any specific question or request related to privacy, you can contact our Data Protection Officer at:
[email protected]